FAQs

Who is Loxy? 

Loxy, or Erin, is a maker based in Whitehorse, Yukon, Canada. After purchasing many pairs of polymer clay earrings, she decided to start making them for herself in 2020. Now, having made over 1000 pairs, the product is getting good enough to be in a real online store. 

About the product

I work primarily with polymer clay, which is super lightweight. Because every piece is handcrafted, there may be imperfections. Pieces with more significant issues are discounted. If any of your pieces break within normal or reasonable wear in the first year, I will provide a replacement. Please contact me. 

I am moving towards nickel-free ear pieces, however some of the early pieces may still contain it. If you are looking for a change of ear pieces, please let me know. I have a selection of other options, including sterling silver. 

Shipping 

I take packages to the post office on Mondays and Fridays. They may make it in the mail in between those days, but those are the guarantees. I try to not create too much extra waste in my packaging. I re-use packing materials as much as possible. 

Shipping generally takes about two weeks from the Yukon to places elsewhere in Canada and the US. Base shipping does not include tracking, so please request that extra cost if needed.